Taking the pulse of an international team


 “This is outrageous. Different people all proposing significant changes to the layout at this very late stage in the project – it’s nonsense. We agreed the Pressing Plant plan in every detail only last week: see my email 12 January. We are getting too much of this sort of messing around. Guiseppe, I call on you to sort out Engineering fast!” The UK site director’s email was copied in to the Italian engineering team and his frustration couldn’t be plainer… Continue reading

The Science of Trust

To all our colleagues who are engaged in developing management behaviours:

 Check out an article in Harvard Business Review January-February 2017 entitled The Neuroscience of Trust

Everyone knows that fostering organisational trust is likely to increase employee productivity, energise the workforce and build loyalty but how to do it is the big issue.

How do you build a culture of trust?

How do you build a culture of trust?

What are the trust inhibitors and what causes people to trust each other?

Interestingly the HBR article talks about a long term experiment in 2001 which measured brain activity while people worked in order to look for the neurological signals that give you the message to trust. And following this what are the management behaviours that foster trust?

Read here for yourself a fascinating article that identifies these behaviours (scientifically) and examines how a number of top trust performers do it.

Does trust impact team performance?

“If you are interested in team performance, trust is worth your attention”. The results of the study that Wendy Hirsch writes about in her blog chimes completely with our Team Trust tool and echoes what we have believed for years now.

Do give it a read, especially if you work with orScreen Shot 2017-01-13 at 13.25.14 in teams. http://scienceforwork.com/blog/trust-impact-team-performance/

Trustworthiness or Competence – which is more important in business

Screen Shot 2016-01-20 at 13.41.49Harvard Business School professor Amy Cuddy says, in her new book Presence, that the two parameters we automatically measure upon meeting someone for the first time are competence and trustworthiness – but which is the most important and how does this impact on the way we present ourselves?  Click the link to find out…How people judge you article

ITTI: Helping to manage challenges across cultures…

TCO International, one of WorldWork’s associated training companies, has successfully used the International Team Trust Indicator (ITTI) numerous times with client teams. In a recently book published by McGraw Hill called Managing Challenges across Cultures: a multicultural project team toolbox, David Trickey, TCO International senior partner, as co-author has included a case study of how ITTI was used within their client Comau, a world leader in advanced production systems. The book includes a ‘ready to use’ toolbox  for project managers and facilitators of global project teams in dealing systematically with the multi-cultural challenges they face: how to create and develop trust, build a strong sense of common purpose and team identity, manage mixed loyalties and priorities, communicate intentions clearly and build commitment to key decisions. These tools and approaches are practical, deal with all phases of the project life-cycle and can be usedScreen Shot 2015-11-26 at 14.09.33 to explore and integrate the differing expectations of how to work in a culturally diverse team.

To learn more about the book and download the section on the use of ITTI click here.